Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.
  • AvicennaEnglish
    6•10 months ago

    nobody can expect malintent from a british gentleman’s or lady’s accent

    • @Dsklnsadog@lemmy.dbzer0.comEnglish
      1•10 months ago

      It’s a natural instinct to lower your defenses with someone who speaks like you. That doesn’t mean it’s the right thing to do.