Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.
Definitely true. We had a German professor with an essentially incomprehensible accent teaching calculus at our college. Basically everyone had to learn it from the textbook.
It’s not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.
Definitely true. We had a German professor with an essentially incomprehensible accent teaching calculus at our college. Basically everyone had to learn it from the textbook.
Yeah… most complaints about accents in customer service agents have nothing to do with understanding them.
What are you basing that statement on?
Experience