Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.
The firm’s software also eliminates background noise — like crowing roosters, ambulance sirens and office chatter
I mean, I’d hope that a call center would…have the kind of sound isolation, workplace policy, and audio setup to more-or-less deal with that in the first place.
I mean, I’d hope that a call center would…have the kind of sound isolation, workplace policy, and audio setup to more-or-less deal with that in the first place.
A lot of these places are sweat shops with computers.
A bunch are work from home setups.
The chicken noises are the highlight of my tech support calls, so this sucks for me.
What do you mean we can no longer have a Bring-your-rooster day?